Privacy Policy
About this policy
Flights & Irons Urban Kitchen restaurant is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
you use our website https://flightsandirons.com
you make a booking on our website.
you make enquiries on our website.
someone is interested in working with us or reaches out via our website.
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
By providing your personal data, you agree that we can use your personal data in accordance with this policy.
Ensure you understand this policy in its entirety and take your time to read it. By continuing to access this website you are acknowledging the acceptance of this policy the practices we take to ensure the privacy of user data.
Who are we?
Flights & Irons Urban Kitchen is a restaurant based in San Clemente, California. Flights & Irons Urban Kitchen is owned and operated by Grassroots Culinary Group.
Our registered address is: 376 Camino de Estrella, San Clemente CA 92672
How do we collect information from you?
We collect information from you:
when you make a booking.
when you visit a restaurant (preferences, allergies etc.).
make an enquiry.
when you sign up to marketing emails.
What type of information is collected from you?
You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfill your booking request and you may dine at our venue.
When you make a booking:
Flights & Irons Urban Kitchen collects information such as:
name
e-mail address (used for booking confirmation and post-dining feedback emails)
home or work address
billing information taken for deposits, ticketing, or holding credit card information for
telephone number
company name
dietary requests
marketing preferences (whether you opt-in or opt-out)
When you dine at Flights & Irons Urban Kitchen:
marketing responses or questionnaires
survey responses
Drawings and games at Flights & Irons Urban Kitchen
events & live entertainment
current and past restaurant reservation details
Location information:
If you use our website, we may receive your generic location (such as city or neighborhood).
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
Send you service emails (booking confirmation and post-dining feedback).
Improve our products and services.
Send marketing communications if you have opted in to receive them.
We may use the information to customize the website according to your interests.
Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf. For example service providers (e.g. Yelp - Our Reservation System), third-party payment processors, and other third parties to provide our Sites and fulfill your requests, and as otherwise consented to by you or as permitted by applicable law.
Third parties (including Yelp, Mailchimp, Squarespace) whose content appears on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.
How and where do we store data?
We only keep your personal data for as long as we need in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.
Profiling
We may analyze your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
Your choices
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at info@flightsandirons.com
You have a right to request a copy of the personal information that Flights & Irons Urban Kitchen holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: info@flightsandirons.com.
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods (or its retention will be determined on the following basis):
Security
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.
What happens if our business changes hands?
We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.
In the event that any of your data is to be transferred in such a manner, you will (NOT) be contacted in advance and informed of the changes. (When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.)
Changes to this statement
Flights & Irons Urban Kitchen will occasionally update this Privacy Policy to reflect company and customer feedback. Flights & Irons Urban Kitchen encourages you to periodically review this statement to be informed of how Flights & Irons Urban Kitchen is protecting your information. This policy was last updated in May 2020.
Contact Information
Flights and Irons Urban Kitchen welcomes your comments regarding this Privacy Policy. If you believe that Flights & Irons Urban Kitchen has not adhered to this Privacy Policy, please contact Flights & Irons Urban Kitchen at info@flightsandirons.com. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.